This Privacy Policy explains how Duradwell ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from duradwell.com (the "Site").
1. Information We Collect
We collect the following categories of information:
a. Personal Information You Provide
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment-related information (processed securely by third‑party payment processors; we do not store full card numbers)
b. Automatically Collected Information
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IP address
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Device type, browser type, and operating system
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Pages viewed and referring URLs
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Cookies and similar tracking technologies
c. Order & Customer Support Information
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Purchase history
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Communications with our customer support team
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate with you about your order, account, or inquiries
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Improve our products, services, and website functionality
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Prevent fraud and ensure site security
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Comply with legal and regulatory obligations
3. Sharing Your Information
We may share your information only as necessary with:
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Payment processors
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Shipping and logistics providers
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Website hosting, analytics, and marketing service providers
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Legal or regulatory authorities when required by law
We do not sell your personal information.
4. Data Retention
We retain personal information only for as long as necessary to:
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Fulfill the purposes described in this policy
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Comply with legal, accounting, or reporting requirements
When data is no longer required, it is securely deleted or anonymized.
5. Cookies & Tracking Technologies
We use cookies to:
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Enable core site functionality
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Analyze site traffic and usage
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Improve user experience
You may disable cookies through your browser settings; however, some site features may not function properly.
6. Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request correction or deletion
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Object to or restrict certain processing
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Withdraw consent at any time
To exercise your rights, contact us at cs@duradwell.com.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
For questions about this Privacy Policy, please contact:
Email: cs@duradwell.com