1. Order Processing Time
We process orders Monday through Friday (Pacific Time), excluding holidays.
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Once payment is confirmed, orders are typically processed within 1–2 business days.
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Orders are usually shipped on the next business day after processing.
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We do not ship orders on weekends or public holidays.
2. Shipping Destinations
We currently ship to the following countries:
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United States
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Canada
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Australia
We do not ship to PO Boxes, APO/FPO addresses, or unsupported regions at this time.
3. Shipping Methods, Fees & Delivery Times
| Shipping Method | Order Amount | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | $0.00 – $79.98 | $5.99 | 5–10 business days |
| Free Shipping | $79.99 and up | $0.00 | 5–10 business days |
Note: Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by factors beyond our control.
4. Logistics & Carriers
We work with trusted third‑party logistics providers, which may include:
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USPS
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UPS
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FedEx
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DHL
The final carrier may vary depending on destination, package size, and logistics conditions.
5. Customs, Duties & Taxes
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Customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the recipient.
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These charges are not included in the product price or shipping fee.
6. Risk of Loss & Delivery Responsibility
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Title and risk of loss pass to the customer once the shipment is handed over to the carrier.
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Orders may be delivered by your local postal or courier service.
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If no one is available at the time of delivery, the carrier may leave a notice for pickup or re‑delivery.
7. Important Shipping Notes
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Please ensure your shipping address is complete and accurate at checkout.
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We are not responsible for delays, loss, or returns caused by incorrect or incomplete address information.
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Orders may be shipped in multiple packages depending on inventory location or weight restrictions.
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Weather conditions, holidays, customs inspections, and local carrier delays may affect delivery times.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
Email: cs@duradwell.com
Cancellation Conditions
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Orders may only be canceled before processing or shipment.
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Orders that have already been processed or shipped cannot be canceled.
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Approved cancellations made before processing or shipment will incur a $0.50 cancellation fee to cover restocking and payment processor costs.
9. Shipping Issues & Support
If your order is lost, damaged, or significantly delayed, please contact us at cs@duradwell.com.
If you do not receive a response within one business day, please check your spam or junk mail folder.
10. Policy Consistency Statement
This Shipping Policy works in conjunction with our Returns & Refunds Policy. In the event of any inconsistency, the applicable policy will prevail.