Returns & Refunds Policy

1. Return Eligibility

You may request a return if all of the following conditions are met:

• The return request is submitted within 90 days of delivery

• The item is unused, uninstalled, and in its original condition

• All original packaging, accessories, and manuals are included

Non‑Returnable Items

The following items are not eligible for return:

• Items damaged due to misuse, improper installation, or normal wear and tear

• Items marked as final sale

• Customized or special‑order products (unless defective)

2. Acceptable Reasons for Return

We accept returns for the following reasons:

• Product is defective or not functioning as intended

• Product was damaged during shipping

• Incorrect item received

• Product does not reasonably meet product descriptions or stated specifications

Clarification: “Does not meet expectations” refers to a functional or material difference from the product description, not personal preference alone.

3. How to Request a Return (Shared Returns Hub)

All returns are managed through our Shared Returns Hub via email.

Step 1: Contact us at cs@duradwell.com with:

• Order number

• Reason for return

• Photos or videos (if the item is defective or damaged)

Step 2: Our support team will review your request and provide return authorization and instructions, including the designated return address below.

Return Address:

14310 Ramona Avenue

Chino, CA 91710

United States

Returns sent without prior authorization may be rejected.

4. Return Shipping Costs

• Customers are responsible for return shipping costs

• If the return is due to our error (defective, damaged, or incorrect item), Duradwell will cover the return shipping cost

5. Refunds

Once the returned item is received and inspected:

• Approved refunds will be issued to the original payment method

• Refund processing time: 7–14 business days after approval

Partial or No Refunds

A partial or no refund may be issued if:

• The item shows signs of use or damage not caused by Duradwell

• Parts or accessories are missing

6. Exchanges

We do not offer direct exchanges. If eligible, please return the item for a refund and place a new order.

7. Late or Missing Refunds

If you have not received a refund after 14 business days:

• Check with your bank or payment provider

• Contact us at cs@duradwell.com for assistance

8. Policy Consistency Statement

This Returns & Refunds Policy supersedes any conflicting statements found elsewhere on the Site. In case of inconsistency, this policy shall prevail.

9. Contact Us

For return or refund inquiries:

Email: cs@duradwell.com